Contact
A real way to reach a person. No assistant, no ticket number.
Write to [email protected]. It reaches me, not a queue.
What to write about
- A lesson that did not land the way it should have.
- A request for a topic, a level, or a one-off.
- A licence question before a school uses the packs.
- A download that will not open, or a refund — include the order number from your receipt and it gets sorted the same day.
How fast
Within two working days, usually sooner. I am in South Africa (UTC+2), so a message sent from the Americas will land overnight and be answered the next morning my time.